The Vehicle Care Plan ("Service") and associated website www.yourvehiclecare.co.uk (the ‘Website’) are managed by Assurant (hereinafter, "We", "Us", "Our" or "Company"), located at TWENTY Kingston Road, Staines-upon-Thames, Surrey,TW18 4LG.We are the controller when you visit the Website and use Our Service.
This Privacy Notice (together with our terms of use , cookie policy and any other documents referred to therein) describes how We will process and protect information relating to an identified or identifiable individual ("Personal Data") when you visit the Website and use Our Service.
This Privacy Notice applies only with respect to Personal Data collected when you visit the Website and use Our Service and does not reflect Our practices with respect to information gathered through other services, websites, or other applications. For information about other services, please refer to the respective privacy notices applicable to such services.
1. What information We collect from you
We collect your Personal Data in the following ways:
1.1 When you use the Website
When using the Website, we may collect the following: your IP address, the type of browser, devices and operating systems you use, identifiers associated with the device(s) you use to access our Website, the pages you visit and the features you use, including dates and times, if you navigated from or navigate to another website, the address of that website, information regarding your internet service provider.
1.2 When you contact Us
We may collect the following information: name, email address, phone number, policy number, and vehicle identification number.
1.3 When you create an account
We may also collect the following information when you create an account though the Website to register for the Vehicle Care Plan: name, email address, postal address, phone number, policy number, payment and other bank information, and vehicle identification number. You can choose whether or not to share this information with us. If you do not provide any of this data, We may not be able to provide you with certain features under this Service.
1.4 When you submit a claim
We collect and process the following information when you submit a claim: vehicle registration number, mileage, description of the issue. Depending on your claim, we may also request more details of the damage, including photos.
2. Our purposes and lawful basis for processing your Personal Data
We will only process your Personal Data where We have a valid legal basis. These include:
2.1 Performance of a contract
If you contracted a policy with Us, We will collect your Personal Data to provide you with the services in relation to the policy this includes managing your policy and any claims you submit.
2.2 Our legitimate Interests
The Personal Data We collect is used to provide the Service, to manage your account, to develop new products and services. Examples of the above uses include:
We do not sell or rent any of your Personal Data.
2.3 Consent
We collect information for purposes for which you have consented. For example, subject to your consent We place cookies and use similar technologies such as trackers in accordance with Our cookie policy . You will always be able to withdraw your consent by contacting Us or using the mechanism described to you at the time that your consent was obtained. We also promote Our products and services and provide you with offers by Our affiliates and business partners that might interest you in accordance with your consent.
2.4 Legal obligations
We will use your Personal Data whenever necessary to comply with Our legal obligations. For example, We use your personal data for due diligence purposes including for the prevention of money laundering and terrorist financing and implementation of the sanction's regime.
3. How We share your information
3.1 Sharing information with affiliates
We may share your information among and within the Assurant family of companies.
3.2 Sharing Personal Data with service providers
We employ third party companies and individuals to facilitate the Service, which includes for customer support, payment processing, booking repair, analysis, audit, application, and database hosting. These third parties have limited access to your information only to perform these tasks on Our behalf and are obligated to Us. The personnel of such third parties who use your Personal Data is limited to those individuals which are authorized to do so on a need-to-know basis and as necessary to provide these business services to Us. We do not authorize such third parties to disclose or use it for other purposes.
3.3 Sharing Personal Data with Public authorities and other recipients
We may disclose your Personal Data to public authorities if mandated by law or if required for the legal protection of Our legitimate interests in compliance with applicable laws. We may disclose your information to our partners and fraud agencies to prevent or detect fraud. We may also disclose your Personal Data to parties acquiring part or all of Our assets, as well as to attorneys and consultants. Also, if any bankruptcy or reorganization proceeding is brought by or against Us, your information may be considered a company asset that may be sold or transferred to third parties.
4. Your Choices
You have the following rights regarding your personal information:
If you wish to submit your privacy right request, please click on the following link: www.assurant.com/dataprotection/eu.
If you have unresolved privacy concerns, you have the right to complain to the Information Commissioner's Office.
5. How long We keep your Personal Data
We only retain your Personal Data for the period of time strictly necessary for the full performance of the Service.
We may retain your Personal Data for longer than the periods set out above where necessary, for example to comply with Our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce Our terms of use .
6. International Transfers
For individuals located in the United Kingdom, personal information may be transferred to, and processed in, countries where data protection and privacy regulations do not offer the same level of protection as the UK and other parts of the world. Where personal information is transferred outside the UK to a country that is not subject to adequacy decisions, including to the US, it is adequately protected by approved standard contractual clauses or other approved transfer mechanisms.
To obtain a copy of the relevant transfer mechanism or additional information on such transfers, please address these requests to Us.
7. Minimum age
We do not knowingly collect Personal Data from anyone under the age of 18 or such equivalent minimum age in the relevant jurisdiction. You must be at least the legal driving age, or the equivalent minimum age in the relevant jurisdiction, to use the Service.
8. Automated decision-making and profiling
We make no use of automated decision-making or profiling. Where necessary and relevant, We will inform you separately about such measures in individual cases.
9. Changes to this Privacy Notice
We may update this Notice from time to time. If We make any material changes to Our Notice, We will notify you by email or by means of a notice through Service, or by other means prior to the change becoming effective, so that you may review the changes before you continue to use the Service. We suggest that you review changes carefully.
10. Security Procedures
We have measures in place to restrict access to information to those employees and individuals whom We know have a valid business purpose to have access to such data. We maintain physical, electronic, and procedural safeguards. We follow generally accepted standards designed to protect the Personal Data submitted to Us, both during transmission and once we receive it. We require those who provide Services for Us and to whom We provide information collected through the Service to keep such information safeguarded and confidential. However, no method of transmission over the Internet or method of electronic storage is totally secure. Therefore, We cannot guarantee its absolute security.
11. Contact Us
For general inquiries please contact Us by email: [email protected]
If you wish to submit a privacy right request, please click here: www.assurant.com/dataprotection/eu
If you have any questions about Our privacy notice or want to lodge a data privacy complaint, please contact us:
Effective date: 7th November 2024